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ATTENTION: COMMUNICATION WITH PROVIDERS: We do not communicate with patients via e-mail. For urgent matters, call 911. For less urgent matters that are best handled by the telephone or a face-to-face encounter with your clinician, call the office to schedule an appointment. Calls longer than 5 minutes will be billed as an appointment according to our non insurance hourly fee schedule. Please do note that insurance companies typically do not pay for phone sessions. So please make your call productive. At this point we have not anticipated having to bill for the 5 minute calls. However, excessive use of this outside of session will be considered and will be billed as an appointment according to our non insurance hourly fee schedule.

Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

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NEW CLINIC POLICY UPDATES

FBH HOURS

APPOINTMENTS DOs & Don'ts

PRESCRIPTIONS/REFILLS DOs & Don'ts

ATTENTION:

FBH's LOCATION has changed.

FBH's NEW LOCATION is:

24821 W 135th Plainfield IL 60544

815-254-7400

NEW POLICY CHANGE LATE CANCEL & MISSED APPOINTMENTS AT FBH: It has always been the policy of FBH to charge for appointments where the patient/client has either missed their session or gave less than 24 – 72 hours notification that they needed to cancel, depending upon the cancellation circumstance. Our medical doctor and therapists have only a limited number of sessions available during any given week and misses and late cancellations prevent them from fully using this valuable resource especially since our medical doctor does not see more than 3 patients and hour or overbook.

In the past: your therapist or medical doctor could ask the business office to expunge this charge. FBH has changed this policy and your caregiver can no longer do this task. It is simple to cancel an appointment at FBH. Please call our front office at 815-254-7400 as soon as you are aware that you need to change your appointment time. Always call the front office to cancel an appointment. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

Call the reception desk to clarify any appointment issues. In exceptional cases: you can ask our review committee to expunge a no-show/late cancellation charge. In these cases you will be asked to provide appropriate documentation to support why you could not attend your session. The decision of the review committee is considered final.

Collections: PLEASE MAKE THE FOLLOWING AVAILABLE FOR THE CHECK OUT: "All patients also agree(s) to pay all collection cost incurred, in an amount not to exceed fifty percent (50%) of the unpaid balance, should any unpaid balance be referred to a collection agency, in addition, should any unpaid balance due be referred to an attorney for litigation, all reasonable attorney fees and court cost shall be paid for by the undersigned as allowed by the Court."

Keeping your appointment: is your best way to move towards good health. A missed appointment not only prevents you from getting the care that you deserve, but it also prevents someone else from using that valuable appointment time.

POLICY UPDATE ON PRESCRIPTION REFILL CHARGES: Over the past year the number of patients asking for phoned-in prescription refills has exploded. This has resulted in FBH having to over utilize staff strictly for this purpose. Based on the above, FBH will strictly enforce the $10 charge for every prescription that has to be phoned in. In the past your psychiatrist could expunge this charge, but this is no longer an option. You can avoid this charge by seeing your doctor in a timely fashion and making sure that you get needed prescriptions at the time of your visit. Make sure you check how many refills you have left prior to your doctor’s appointment.

METHODS OF PAYMENT: We accept cash, personal checks, Visa, Discover and Master Card. Payment is due at the time of service unless other arrangements have been made. There is a $25-$50 fee for all returned checks depending upon what the bank charges us and person hours involved with helping your address the problem.

INSURANCE: Dear Patient: We accept assignment of insurance benefits only if we have a management contract with your insurance company. You are responsible for your co-payments, deductibles and any amount not covered by your insurance. It is the patient’s responsibility to contact their insurance to obtain any authorizations needed before being seen by their doctor/therapist. Please be sure you provide us with any changes in your insurance so we may successfully bill your insurance company for you.

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Appointment Line:

Tel: 815-254-7400

FBH IS CLOSED ON FRIDAYS & SOME WEEKENDS. Please contact the office for appointment clarifications. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

Psychiatry Hours

Mon 1 pm – 6 pm, Tues 10 am – 7 pm, Wed 10 am – 6 pm, Thurs 10 am – 7 pm

Psychology Therapy Hours

Monday – Thursday 9 am – 8 pm.

Saturday Hours:

Psychiatry 10 – 5 pm held 2-3 Saturdays per month

Psychology 9 am – 8 pm held 3-4 Saturdays per month

Group Therapy:

Wednesday & Thursdays 6-7 pm Children, 7-8 pm Adolescents

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APPOINTMENT CANCELLATIONS: Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

ATTENTION: Please read below for regular cancels & MONDAY/SATURDAY EXCEPTIONS:

24 Hour Cancellations ONLY Individual child/adolescent/adult appointments.

48 Hour Cancellations ONLY New Patients & Multiple Family Members

48 hour or Greater Cancellations ONLY MONDAY/SATURDAY situations

1. Individual Appointments: must cancel 24 hours before your appointment, to avoid a late cancellation or no show fee except on MONDAY/SATURDAY cancels. (See below) Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

2. Families (multiple family members in therapy or psychiatry with separate appointments on the same day or consecutive days) & must cancel 48 hours in advance of the appointmentexcept on MONDAY/SATURDAY cancels. (See below) Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

3. New Patients must cancel 48 hours in advance of the appointment except on MONDAY/SATURDAY cancels. (See below) Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

FAQ EXAMPLES & DIRECTIONS ON MONDAY/SATURDAY EXCEPTIONS: (These are only examples. Please ask reception for further clarification if you have any questions. Please clarify at least 1 week before your appointment about your cancellation situation is. You can always call us back to clarify if your appointment needs to be cancelled on a Thursday. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

1. QUESTION: How do I find out if FBH is Closed any particular weekend?

ANSWER: Look at your calendar 1 week or more before the appointment and see if you fall in the MONDAY/SATURDAY cancel time frame. Then call the clinic and ask them if we are open that particular weekend. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

2. QUESTION: What do I do if I need to cancel on Monday & FBH is Closed this weekend?

ANSWER: If your appointment is on a Monday and it falls on a weekend the clinic is closed then you must cancel by Thursday 8 AM to give us enough time to try to fill your appointment time. If you call on a Sunday or a holiday or non clinic weekend then we will not have enough time to find someone to fill that slot and you are responsible for your appointment. If you call at 8 AM on Saturday to cancel for a Monday appointment then you are OKAY as long as we have clinic on that Saturday. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

3. QUESTION: What do I do if I can not make it to my appointment on Saturday?

ANSWER: If your appointment is on a Saturday then you must cancel by Thursday 8 AM.

Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

Thank you! Please consider making multiple appointments to save your favorite time slot.

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Prescription Refill Line:

Tel: 815-254-7400

FBH IS CLOSED ON FRIDAYS & SOME WEEKENDS. Please contact the office for REFILL clarifications. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call.

Electronic Refills: ASK your PHARMACIST to SEND an ELECTRONIC REFILL REQUEST. Please ask for refills 1 week before your medications run out. Call your pharmacy for Electronic Refills. First time medications need to be sent by FBH first.

Stimulant Prescriptions: We know how busy your lives are. Please call for your refill 7 days before your prescription runs out. Calling early allows you time to come get your prescription and give it to your pharmacy.

LOST PRESCRIPTION FEE: Please do not lose your refill prescription(s) because there is lost prescription fee. Please refer to Illinois Public Act 096-0166 Effective Date 1/1/2010: …A prescription for a Schedule II controlled substance shall not be filled more than 90 days (used to be 7 days) after the date of issuance…. Medication Refill Instructions:

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