Contact & Hours

Please call 911 or go to the ER if you

are experiencing a serious emergency or life or death situation.

 

FBH Address:  

24821 w 135th St

Plainfield IL 60544 

 

Appointment, Prescription & General Fax Lines:

Tel: 815.254.7400

Fax: 815.254.7408

 

Psychiatry Hours 

Mon 1 pm – 6 pm,  

Tues – Thurs 10 – 7 pm

Sat 2-3 / month 10 – 3 pm   

 

Therapy Hours 

Mon – Thurs 9 am – 8 pm 

Sat 3-4 / month  9 am – 3 pm  

 

FBH is closed on FRIDAYS, HOLIDAY & SOME WEEKENDS. 

Please contact the office for appointment clarifications anytime of the day that they occur.  

Someone from our team will return your call at the next regular clinic day. 

 

Patients are able to leave messages for our FBH providers before appointments on the FBH 24 hour dedicated voicemail system which has a time stamp. Our reception team will relay your concern(s) to any provider during working hours.

Medication Refills should be requested at your appointment with our reception team. If there are refills listed on your current prescription bottle, please contact your pharmacy directly. If there are No refills on your current medication bottle, please contact our office directly 1 week in advance and leave a message on our convenient prescription refill line.

Please Note: FBH Only accepts refill requests directly from established patients with the HIPAA SECURE Codes

 


ATTENTION: COMMUNICATION WITH PROVIDERS:   We do not communicate with patients via e-mail. For urgent matters, call 911. For less urgent matters that are best handled by the telephone or a face-to-face encounter with your clinician, call the office to schedule an appointment.  Calls longer than 5 minutes will be billed as an appointment according to our non-insurance hourly fee schedule. Please do note that insurance companies typically do not pay for phone sessions. So please make your call productive. At this point we have not anticipated having to bill for the 5 minute calls. However, excessive use of this outside of session will be considered and will be billed as an appointment according to our non-insurance hourly fee schedule.  

 

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APPOINTMENT CANCELLATIONS:

Our voice mail system has a time/date stamp letting us know when you called.

So please leave a message prior to 8 am if no one is available to take your call.

 

PROPER CANCELLATIONS:

1. Notifying an FBH Receceptionist by Phone or leave a detailed Voicemessage.

2. Provide proper time for FBH reception to attempt filling in that appointment time.

3. There are two Cancellation situations A or B. 

 

CANCELLATION SITUATION A:  Cancel by 8 am ONE prior clinic day.

Individual child/adolescent/adult appointments. 

 

CANCELLATON SITUATION B:  Cancel by 8 am TWO prior clinic days.

New Patient Evaluations 

Genetic Testing Review of Results Day 

Multiple Family Member Appointments

Thursday, Saturday, Holiday Situations 

 

 

 

FAQ EXAMPLES:

1. QUESTION: How do I find out if FBH is Closed any particular weekend?

ANSWER: Look at your calendar 1 week or more before the appointment and see if you fall in the MONDAY/SATURDAY cancel time frame. Then call the clinic and ask them if we are open that particular weekend.    Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call. 

2. QUESTION: What do I do if I need to cancel on Monday & FBH is Closed this weekend?

ANSWER: If your appointment is on a Monday and it falls on a weekend the clinic is closed then you must cancel by Thursday 8 AM to give us enough time to try to fill your appointment time. If you call on a Sunday or a holiday or non-clinic weekend, then we will not have enough time to find someone to fill that slot and you are responsible for your appointment. If you call at 8 AM on Saturday to cancel for a Monday appointment, then you are OKAY as long as we have clinic on that Saturday.  Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call. 

3. QUESTION: What do I do if I cannot make it to my appointment on Saturday?

ANSWER: If your appointment is on a Saturday then you must cancel by Thursday 8 AM.

Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call. 

Thank you! Please consider making multiple appointments to save your favorite time slot.

 

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Prescription Refill Line: Tel: 815-254-7400

FBH IS CLOSED ON FRIDAYS & SOME WEEKENDS. Please contact the office for REFILL clarifications. Our voice mail system has a time/date stamp letting us know when you called. So please leave a message at 8 am if no one is available to take your call. 

 

Electronic Refills: Please call the FBH prescription refill line 1 week before your medication runs out.  

Stimulant Prescriptions: Please call the FBH prescription refill line 1 week before your medication runs out.

LOST PRESCRIPTION FEE: Please do not lose your refill prescription(s) because there is lost prescription fee for paper prescriptions. 

Also Please refer to Illinois Public Act 096-0166 Effective Date 1/1/2010: …A prescription for a Schedule II controlled substance shall not be filled more than 90 days (used to be 7 days) after the date of issuance…. Medication Refill Instructions:  

EMERGENCY WEEKEND REFILLS: A pharmacy can fill your medication for a few days under an emergency situation till you are able to get back into FBH and be seen again.